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"How Do I...?"

 

Digital Media Help

If you have been unable to find the answers to your questions about the digital media collection, please use this form to contact support.

In order to facilitate troubleshooting, please include the following information in your correspondence:

  • Steps to reproduce the problem (in as much detail as possible)
  • Exact text of any error message
  • URL(s) of any error page(s) you encounter
  • Applicable software version (this information can typically be found under Help > About.)
  • Operating system (Windows Vista, Windows XP, etc.)
  • Internet browser and version (Internet Explorer 7.0, Firefox, etc. In most browsers, find this under Help > About.)
  • If applicable, device type and operating system

Digital Media Help


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Internet Explorer 7.0 and above
Firefox
Chrome
Safari
Other
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Windows Vista
Windows XP
Windows 7
Windows 8
OSX
Android
iOS
Kindle
Other
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