"How Do I...?"
General Library Info
Interlibrary Loan (ILL) offers Library customers the opportunity to request and receive books that are not owned by Jacksonville Public Library (JPL). Through ILL, you have access to the circulating book collections of all the library systems in Florida, as well as universities and public library systems throughout the United States.
ILL services are available to anyone holding a valid JPL card and PIN. If you donít have a PIN or have forgotten it, library staff can provide a new PIN either in person or by calling 630-2665. You can also request your PIN online using the form found at Replace a Lost or Forgotten PIN. Youíll use the same PIN to access your library card account, Overdrive, and the Florida Navigator.Requests for books can be placed electronically from home or from any JPL branch using the Florida Navigator. Please ask the library staff for the Florida Navigator brochure or use the link on this page to the Navigator Information Sheet. You can also place your request by telephone. We can only accept 3 requests by telephone at one time.
You may have a total of ten (10) requests per month.
Requested material will be delivered to the Main Library or the branch library of your choice. You will be contacted when the material is available for pickup. If you have questions about your ILL request once it has been placed, please call the Interlibrary Loan Department (630-2986).
Any item received via ILL service is subject to the same fees/fines placed on similar items owned by JPL. In addition, libraries which loan material to JPL may place additional fines/fees on loaned items.
Customers wanting photocopies or loans from fee-charging libraries must submit a check or money order made payable to the lending library before the loan request can be submitted. If the item is not filled by the lending library, the check or money order will be returned to the customer.
Material Which May Not Be Requested Through ILL
Most materials acquired through ILL may be circulated. Occasionally the materials you request may be designated by the lending library as restricted. This means that this material must be used in the library and cannot be checked out. You can however, use the material in the Jacksonville Public Library location of your choice. When you receive the restricted materials, you will be asked to relinquish some form of identification. This identification will be held until you return the material to the desk.
You may order photocopies of certain materials not available through ILL, such as magazine articles and reference materials. Photocopying charges may be incurred. If there is a charge for the photocopy, it must be paid before the request can be submitted. Please contact the Interlibrary Loan Department for questions concerning photocopy requests. Please click on the ILL Copy Request button to place your copy request.
Renewal of Materials
The renewal of ILL material is dependent upon the restrictions set by the lending library. If you desire a renewal, you must contact the Interlibrary Loan Department (904-630-2986) at least three working days before the material is due. Fines will be incurred for overdue materials. Overdue materials can not be renewed.
ILL material can be returned to any library location. Please do not put Interlibrary Loan books in the book drop. To ensure that you receive credit for returning the book, do not remove the lending label on the book.