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General Library Info
Interlibrary Loan Using The Florida Navigator, A User's Guide
What is Interlibrary Loan?
Interlibrary Loan (ILL) offers Jacksonville Public Library cardholders in good standing the opportunity to request and receive materials that are not owned by the library. Through Interlibrary Loan, you have access to the circulating book collections of library systems in Florida, as well as universities and public library systems throughout the United States. Through ILL, cardholders can also request photocopies from books and periodicals that are not owned in JPL’s collections and databases. ILL services are available to anyone holding a valid JPL card. Interlibrary Loan services are not available to JPL e-Card holders. Requests for books can be placed electronically from any JPL branch via the Florida Navigator. If you are uncomfortable placing your own requests, the staff at any JPL branch can place requests for you. Please be aware that your Personal Identification Number (PIN) will be changed to a default PIN in the process to allow staff to place requests for you. If you don’t have a PIN or have forgotten it, library staff can provide a new PIN either in person or by calling 630-2665. You can also request your PIN online using the form found at Replace a Lost or Forgotten PIN. You’ll use the same PIN to access your library card account, Overdrive, and the Florida Navigator.
What can I request through Interlibrary Loan?
Customers may have a total of ten (10) requests per month. Requests for photocopies from books or periodicals are requested using the ILL Photocopy request link on the JPL ILL Policy page and are limited to 15 pages per request.
Material Which May Not Be Requested through ILL
Every ILL book has a lending label on it with the due date on it. The one-time renewal of ILL material is dependent upon the restrictions set by the lending library. If you desire a renewal, you must contact Interlibrary Loan (904-630-2986) at least three working days before the material is due. Fines will be incurred for overdue materials. Overdue materials can not be renewed. There are costly replacement fees for lost or damaged materials. You are responsible for paying any fees incurred. Customers wanting photocopies or loans from fee-charging libraries must submit a check or money order made payable to the lending library before the loan request can be submitted. If the item is not filled by the lending library, the check or money order will be returned to the customer. Most materials acquired through ILL may be circulated. Occasionally the materials you request may be designated by the lending library as restricted. This means that this material must be used in the library and cannot be checked out. For example, any items borrowed for you from the Library of Congress must be used in the library. You can however, use the material in the Jacksonville Public Library location of your choice. When you receive the restricted materials, you will be asked to relinquish some form of identification. This identification will be held until you return the material to the desk. ILL Books may be returned to any JPL branch. Please do not put ILL books in the book drop. To insure that you receive credit for returning ILL books, leave the lending labels on the books.
How do I place an Interlibrary Loan request using Navigator?
Jacksonville Public Library uses the Florida Navigator to request loans from Florida libraries and other libraries throughout the United States. To use Navigator you must have a valid Jacksonville Public Library card number and a Personal Identification Number (PIN). If your library account is blocked or barred due to unpaid fines or overdues, you will not have access to Navigator to request items or track your requests.
How can I find out more information about this service?
Please call Interlibrary Loan at: 630-2986, Fax: 904-630-2734
Placing requests using Navigator is the quickest way to obtain ILL materials.
You can also place your requests by phone. We can accept up to 3 requests by telephone at one time.