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Interlibrary Loan Using The Florida Navigator, A User's Guide

What is Interlibrary Loan?

Interlibrary Loan (ILL) offers Jacksonville Public Library cardholders in good standing the opportunity to request and receive materials that are not owned by the library. Through Interlibrary Loan, you have access to the circulating book collections of library systems in Florida, as well as universities and public library systems throughout the United States. Through ILL, cardholders can also request photocopies from books and periodicals that are not owned in JPL’s collections and databases. ILL services are available to anyone holding a valid JPL card. Interlibrary Loan services are not available to JPL e-Card holders. Requests for books can be placed electronically from any JPL branch via the Florida Navigator. If you are uncomfortable placing your own requests, the staff at any JPL branch can place requests for you. Please be aware that your Personal Identification Number (PIN) will be changed to a default PIN in the process to allow staff to place requests for you. If you don’t have a PIN or have forgotten it, library staff can provide a new PIN either in person or by calling 630-2665. You can also request your PIN online using the form found at Replace a Lost or Forgotten PIN. You’ll use the same PIN to access your library card account, Overdrive, and the Florida Navigator.

What can I request through Interlibrary Loan?

Customers may have a total of ten (10) requests per month. Requests for photocopies from books or periodicals are requested using the ILL Photocopy request link on the JPL ILL Policy page and are limited to 15 pages per request.

Material Which May Not Be Requested through ILL

  • Items currently owned by Jacksonville Public Library
  • Newly published materials (materials less than one year old)
  • Audio-visual material (Mixed media, CD-ROMs Videos, Audio-Cassettes, 16mm Films, Microfilm, etc.)
  • Textbooks
  • Books copyrighted or dated prior to 1920
  • Entire issues of periodicals
  • Rare books or non-book materials
  • E-books or e-documents/articles

Important Notes

Every ILL book has a lending label on it with the due date on it. The one-time renewal of ILL material is dependent upon the restrictions set by the lending library. If you desire a renewal, you must contact Interlibrary Loan (904-630-2986) at least three working days before the material is due. Fines will be incurred for overdue materials. Overdue materials can not be renewed. There are costly replacement fees for lost or damaged materials. You are responsible for paying any fees incurred. Customers wanting photocopies or loans from fee-charging libraries must submit a check or money order made payable to the lending library before the loan request can be submitted. If the item is not filled by the lending library, the check or money order will be returned to the customer. Most materials acquired through ILL may be circulated. Occasionally the materials you request may be designated by the lending library as restricted. This means that this material must be used in the library and cannot be checked out. For example, any items borrowed for you from the Library of Congress must be used in the library. You can however, use the material in the Jacksonville Public Library location of your choice. When you receive the restricted materials, you will be asked to relinquish some form of identification. This identification will be held until you return the material to the desk. ILL Books may be returned to any JPL branch. Please do not put ILL books in the book drop. To insure that you receive credit for returning ILL books, leave the lending labels on the books.

How do I place an Interlibrary Loan request using Navigator?

Jacksonville Public Library uses the Florida Navigator to request loans from Florida libraries and other libraries throughout the United States. To use Navigator you must have a valid Jacksonville Public Library card number and a Personal Identification Number (PIN). If your library account is blocked or barred due to unpaid fines or overdues, you will not have access to Navigator to request items or track your requests.

  • Go to the Interlibrary Loan page on the Jacksonville Public Library website: Interlibrary Loan .
  • Click on the Florida Navigator button.
  • Search for the item you wish to borrow using search box. The Florida Navigator shows the holdings of libraries throughout the Florida and the US. The item you wish to borrow must be listed in the Navigator.
  • When you locate the item you want to request, click on the title of the item.
  • Click on the Request via ILL button.
  • Select Jacksonville Public Library From the list of libraries in the drop down box.
  • If the log on screen appears, log-in by typing in your Jacksonville Public Library card number and PIN in the spaces provided.
  • Fill in additional information in the spaces provided. Providing a current e-mail address allows us to contact you faster. Using the drop down list provided, select the library you want to use as your Interlibrary Loan delivery location. Staff at your pick-up location will contact you when the material is available for pickup. If the item can be checked out and is not picked up within 7 days, it will be returned to the lending library.
  • In the space titled “More Information About my request”, submit any additional information you think will help us locate the item and the maximum amount you are willing to pay for your loan or photocopy if there isn’t a free ILL lender available.
  • Submit the request. You will see a screen confirmation indicating that the request has been sent.
  • The My Requests link is featured on the Florida Navigator main page- located under the Florida Navigator Libraries drop down box. This link allows you to view the status of your current book requests. Log-in to My Requests by selecting Jacksonville Public Library from the drop down list , then log in using your Jacksonville Public Library card number and PIN in the spaces provided.

How can I find out more information about this service?

Please call Interlibrary Loan at: 630-2986, Fax: 904-630-2734
Interlibrary Loan hours are:

  • Mon - Fri: 9 a.m. - 6 p.m.
  • Sat & Sun: CLOSED
Placing requests using Navigator is the quickest way to obtain ILL materials.

You can also place your requests by phone. We can accept up to 3 requests by telephone at one time.