Main Line: (904) 858-2916
Fax: (904) 858-2939
The Behavioral and Human Services Division provides an Emergency Assistance Program to address the basic shelter and utility needs of Duval County residents who find themselves facing hardships due to loss of income, low wages, debilitating illness, dislodgement or other unanticipated circumstances. The program provides temporary financial and case management services to help prevent homelessness.
Individuals access services by telephoning an appointment line at 858-2994. Appointments are given on a "first caller, first-served" basis for the next business day. Due to the high volume of calls, appointments fill quickly. Individuals with court-ordered eviction notices and those having lost JEA electrical services due to disconnections are given priority and should telephone 858-2817 for immediate assistance.
Specific guidelines and policies are used to determine eligibility, level of financial assistance and other needed resources. Rent, mortage and utility payments are made directly to the supplier in an amount and for a period of time specified by policy. On a daily basis, trained staff is available to provide temporary financial intervention and basic case management services in order to stabilize the household's overall well-being. Participation in a budgeting and money management workshop is often a part of the financial intervention and case plan.
Hours of Operation:
Monday-Friday, 8 a.m.-5 p.m.
Location:
Midtown Centre
3400 Building
1809 Art Museum Drive, Suite 100
Jacksonville, FL 32207
Appointments:
All customers are seen by appointment unless they have a court-ordered eviction notice or JEA has disconnected their electrical service.
Next day appointments are made for for Duval County residents by phone through the appointment line, (904) 858-2994. The appointment line opens at 9:30 a.m., Monday through Friday (except holidays), and appointments are given on a ''first-caller, first-served" basis.
Eligibility:
Eligibility for services is determined according to specific need, household income, and resources.
Services:
Temporary financial assistance with rent, mortgage, and/or utility needs may be available for illness, unemployment, dislodgement, or other unanticipated misfortune which results in the loss or reduction of income.
Wintertime heating assistance is available to eligible elderly individuals ages 60 years and older and for adults receiving disability benefits. Payments from the division are seasonal and may be used for propane/natural gas, electricity, kerosene, or other heating needs.
Wheelchair/stretcher transportation is available to indigent individuals who are medically in need of wheelchair or stretcher transportation, and have no other means of obtaining this service.
Assisted Living Facility (ALF) placement is available when prescribed by a doctor for an eligible individual pending permanent disability or fixed income.
Temporary financial assistance and coordinated case management are available for eligible individuals living with HIV/AIDS.
The division also contracts with a local funeral home for indigent burial/cremation services. For further information about eligibility, please contact Angie McKenzie, (904) 858-2800, ex. 242.
Other Emergency Assistance Program Resources